Do I need equipment insurance?
For any rentals above $10,000 replacement value, we expect customers to purchase their own rented equipment insurance policy.

Depending on the replacement value and dates, the cost will vary, but it is affordable compared to the cost of a loss.

We are proud partners of Athos Insurance, and we highly recommend applying through this link:

When filling out the form, make sure to include the following steps:

Fill in the replacement value of the equipment.

Select the deductible amount for the amount you feel comfortable paying in case of a loss and damage.

Be sure to check the boxes for unattended vehicle waiver and loss of use.

Be sure to select the $1,000,000 liability coverage if needed. Rental Houses do require liability coverage on certain equipment such as jibs, gimbals, dollies, etc.

Other insurance agencies:

https://insuremyequipment.com https://filmemporium.com 

Will my credit card be charged for a security deposit?
We do not hold credit cards for deductible amounts or security deposits.

If the order replacement value is under $10,000 we can place a hold on your credit card in place of an insurance policy. The hold may take up to seven days to clear once the hold is placed on the card and we cannot accept this method if the rental is more than three billed days.

What if I can’t buy equipment insurance?

Unfortunately any order with a higher replacement value than $10,000 has to provide a proper Certificate of Insurance covering Third Party Rented Equipment (Third Party = Rental House).

How do rental rates work?
Our website lists prices on a Daily basis.

For 1-Day Weekend Rental, the pick up must be after 3pm on Friday and return before 10am on Monday.

Rentals pick ups and returns on the weekends are possible by written request only and weekend opening fees will apply.

Any rental 7 calendar days or longer will be eligible for discounts! Please contact us to see what discounts you’re eligible for!

When will I be charged for a rental?
We charge all credit / debit cards for the full rental amount (100% of the rental contract) the day of the rental pick up. If a customer prefers to pay via Cash, Check, ACH or Wire Transfer, we will not release the equipment unless the final amount is transferred. This is not negotiable for new customers.

At this time, we are not offering NET30 accounts.

Are there cancellation fees?
If a rental order is prepped and/or picked up, yet returned within 6 hours due to a cancellation, we will charge a 1/2 day rental fee (current discount applied).

If a rental order is prepped and cancelled before pickup, we will charge a 1/2 day rental fee (current discount applied).

If a rental order has not been prepped and is cancelled after payment has been processed, we will refund the entire order (minus CC fees).

What happens if my equipment malfunctions?

We will not refund equipment that is claimed to be malfunctioning without due process. If equipment is malfunctioning on set, we must be notified at the time of failure and be given an opportunity to troubleshoot the equipment with your crew. If it is determined by our technicians that the equipment was damaged due to user error - we cannot guarantee a replacement. If it is determined that we hold responsibility for the malfunction, we will send an equivalent replacement ASAP (applies to weekdays only).

If equipment damage or failure is brought up when the equipment is returned, there are no refunds.

If any equipment is damaged or missing upon return, the customer will receive an e-mail notification of the items in question. The customer will have at least 5 business days to recover the lost items. For damaged items, we reserve the right to charge the customer’s card for any amount under the deductible stated on the Certificate of Insurance.

What happens if my equipment malfunctions?
We will not refund equipment that is claimed to be malfunctioning without due process. If equipment is malfunctioning on set, we must be notified at the time of failure and be given an opportunity to troubleshoot the equipment with your crew. If it is determined by our technicians that the equipment was damaged due to user error - we cannot guarantee a replacement. If it is determined that we hold responsibility for the malfunction, we will send an equivalent replacement ASAP (applies to weekdays only).

If equipment damage or failure is brought up when the equipment is returned, there are no refunds.

If any gear is returned damaged or is missing, the rental company (NH Grip & Electric, in this case) will email you a list of the problem items.

You’ll have at least 5 business days to try and find or return any missing gear.

For damaged items, the company can charge your credit card for repair or replacement costs — but only up to the deductible amount listed on your insurance certificate (COI).